Permissions issue on password protected directory


#1

I’ve password protected one of my directories, and now I can’t ftp anything into the directory or change anything inside it. I checked the permissions for the dir and files and they say that I have read/write/execute but it doesn’t behave like I do. This problem happens with either ftp or webdav.


#2

did you also enable webdav in that directory?


#3

I’ve tried it on and off. It doesn’t have an effect other than to let me connect with webdav. Once I connect I cannot change or add to anything in the protected folder. In webdav I get errors that I do not have permission to change anything, and items show up as read only. When I connect via ftp they show up as giving me permission to read/write/and execute, but I cannot.


#4

I had the exact same problem (as have others). I contacted tech support and got the following reply (edited to get to the point):
---- begin quote (sort of) ----
[Y]ou likely initially made the directory with WebDAV enabled… When WebDAV was later disabled [ownership changes did not put the directory back in a state where FTP would work]… if you just want to password protect a directory you do not need WebDAV, which will prevent FTP access to the directory.
----- end partial quote (from Kelly in Customer Support) ----

Kelly actually fixed my directory for me, but I suggest you delete the directory, wait for the servers to update (usually less than 10 minutes), then recreate the directory, being sure to not enable the WebDAV checkbox.