Pending, Refund

I signed up to Dreamhost about 2 days ago.
My account is still pending, and I needed a website up urgently.
I submitted at least 4 tickets, but have not received any response.
I decided to move to Hostgator, but would really like a refund.
What do I have to do to get a refund? I’m not sure if the ticket system is working. I really did wish to give Dreamhost a try, just wished that there was a better way to communicate to the support team. Maybe in the future I will give it another chance. :slight_smile:
Right now I just want a refund.