I’m trying to sign up for a VPS plan. The new account ended up as “Pending”. And reading through the forums, it seems like this is a very common occurrence. I checked the troubleshooting steps in the “Contact Support” section and it stated to “add a plan” in order to fix the issue…
The “Add Plan” list only has over-priced “Happy Hosting” plans with $50 setup fees that are totally different from the plans advertised on the main page. It didn’t have any option for VPS either. Trying to select “Enable VPS Service” on the left panel won’t work either because it says “Your account (#####) is not active!”. So to get a VPS plan, you need to active your account first. But in order to activate your account, you first need to buy the “Happy Hosting” plan with $11 monthly and $50 activation fee. DreamHost gets to scam unsuspecting customers through bait and switch.
I tried to add one of the plans anyway, maybe it will ‘activate’ the plan & I can cancel it afterwards. Didn’t work, account’s still “Pending”. And if you try to cancel the plan, it’ll give you a “Error communicating with server!” message. You can’t cancel the account either while it’s still “Pending”.
So now I have a $60 bill for something I never wanted, on an account that’s still pending, with no VPS plan which is the reason I singed up for. Tried contacting support, no reply. What a “Happy Hosting” company indeed!
Seriously, is this how you run your business? Please get this fixed