[quote]now they don’t take care much about open tickets
because for example there are 3 tickets open from 13 hours and all tickets are urgent … not a newbie ones… since and web developer
but the server services looks good[/quote]
I recommend writing in complete sentences and using capitalization. Professionalism breeds professionalism!
DH promises all tickets are looked at within 24 hours. I’ve always had mine responded to promptly - particularly the ones that were problems with the server. Of course, since most of them were, at the time, the result of bad neighbors, it took them a while to track down the offenders and dealing with them.
What kind of problems did you experience and how descriptive were you in helping support to understand the source of your problem?
Use the [color=#CC0000]3DOM50[/color] promo code for 3 extra lifetime domains and $50 off
More Dreamhost coupons here!