I originally post this yesterday in a forum of a similar situation:
"Hi, I am trying to cancel my account because I misunderstood the payment plan. I read 8.95 per month as my billing plan rather than what it actually says which is $214 every 2 years.
When I signed up for dreamhost an hour ago I entered my billing information as prompted. After I clicked confirmed the page reloaded and asked me to enter my CSV card number multiple times. I could not exit the screen and had to refresh the page. I went into my account to check if my billing information had gone through but it says pending.
My account is pending and says “error - failure to communicate with server” when I try to end the billing period today. I do not have the option of closing the account on my page. It says to please fix the error below instead. I submitted my ticket to customer support #5797847. I do not want to be billed for the payment plan and want to cancel my account with dreamhost as soon as possible."
I received an email notification that my account had to be verified via email and to click the link inside. I did and it said my account has already been activated and does not require the activation link. When I logged into my panel however I still have a pending account and I am still unable to close the account and get rid of my mistake of picking a hosting plan. I want to be removed from dreamhost and this bill as well. Please review my ticket #5797847 as soon as possible