Pending account (14 Feb); no response from support


#1

Hello,

I seem to be having similar problems to others that signed up with Google Checkout. Unfortunately at the time it was the only credit card-based payment option. Google Checkout informs me that my CC has been charged.

My account (signed up on 14 Feb) is still pending.

I have now opened 3 support tickets (over the course of 3 days): the first asking when the account could be approved, a second with an escalated urgency, and a third asking for either the account to be activated or a refund to be issued.

I have received no reply to any support tickets.

I am therefore asking through the forum for the account to be activated or for a refund to be issued.


#2

first mistake was using google checkout. there have been numerous posts about the delay when using that payment method. i really wish DH would stop allowing people to sign up and pay with it. it would have gone quicker if you just used a debit/credit card. here is hoping you get a response soon though.

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#3

I understand your frustration, but your best avenue is the support system. As the other poster stated, Google Checkout is a slow process here. Plus, it’s a holiday weekend, which means more people will be in tomorrow to respond to such requests. There’s also a better contact form you can use for sales:
http://dreamhost.com/contact.cgi

-Scott


#4

If I’m not mistaken it’s the only option to sign up from certain countries.


#5

Maybe they changed something. When I signed up last year they took a credit card straight up.

My bank does the same thing when I pay someone via Internet Banking. The total in my balance is immediately reduced, but that doesn’t necessarily mean the ammount is instantly available to the receiving party.

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#6

As others have implied, whether credit card payments are accepted for signups is dependent on the country you’re in. Even this list changes periodically.

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#7

Thank you for everyone’s assistance. Hopefully it will get sorted soon.

As for the credit card options, the system seems to me to be rather inscrutable. I am in Australia, and Google Checkout was the only option on Feb 14th, but I looked the day after and saw that the option of directly paying with a CC was available! And when I lived in France Google Checkout was the only option when I tried around 1 Jan. So clearly not restricted to “non-first-world” countries or some such…

I am tempted to register again with a different CC, not via Google Checkout, and then wait for a refund for the original account. Does this sound sensible?


#8

I signed up from Australia with a CC and the account was active within the hour.

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#9

Just signed up with a different CC and email and it’s functioning immediately.

Completely agree that they should get rid of Google Checkout.

Now waiting for the refund for my first account - have filed a ticket and used the form linked to above.


#10

HI,
I have also signed up for Dream Host on 14th February. I don’t have a credit card with me. So, I used my friend’s credit card and paid for the bill. the amount also got deducted from his account. But still my account is pending approval. I am from India and I used Google checkout to pay. i am new to this Dream host. I have also raised 2 tickets(1 emergency), but no reply for both of them. I don’t know what to do. Please help me. Waiting for your replies.Thank you!!!


#11

As everyone has said in this and innumerable other threads, it takes a while for Google checkout customers to be approved and for Dreamhost to enable your account. There’s some thread around here that recommends the waiting time before submitting a ticket, but it’s on the order of a week or so, I think (for Google Checkout).

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#12

…which is why there are security checks that prolong waiting periods.

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