Payment Error?


#1

Hi Guys,

We are signed up for autopay and all was good until this month. The card that we have been using is still good though, and I was able to pay off the balance using the same card that was on autopay w/o any problems.

Now my issue is that now our sites are down the the “Bad httpd conf” error and I am unable to access ANYTHING in my control panel but the payment form that shows a zero balance.

So my question is twofold:

1/ Why isn’t your autopay working correctly?
2/ How can I get my websites back up asap?

-R


#2

Hey there SovState!

Can I get a domain or your account ID number so I can look into these issues for you?