I read this forum for a few months, liked what I read, purchased space, and took my time to migrate and test my existing site. As dumb luck would have it I just hit the DNS on Friday to have the world point to my tiny site an sure enough the DNS situation got whacked here.
So now everything is working with web hosting (pages, forum, blog, other packages and databases, etc) but our email is still not working. We’re hosting email with everyone.net so DNS from here should point over there. DH made an announcement that everything was fine, but it wasn’t. Today it looks like another announcement says it’s fine, but some people indicate it’s not. I don’t know if our email issues are because of DH name resolution problems to outside servers or if I just didn’t set the MX and CNAMEs right. In any case, I just pointed DNS back to my former/working DNS servers until this can be resolved.
I’m curious about where we can get the REAL story about what’s working and what’s not. I’m curious about what DH intends to do about the communications issues it has with its client base. While I appreciate the unconventional lack of stuffy professionalism here at DH, I feel a little wierd looking at pictures of people playing ball when there are so many people complaining that services and customer relations are getting worse here. I’m curious why there isn’t a forum to discuss system problems, only “General Troubleshooting” which implies there’s something wrong with individual sites and not with the services. I’m curious how they can let a single point of failure kill services for so many clients. I’m curious why there are no backup/redundant services running. I’m curious how they can let so many clients go with unanswered tickets and without more frequent notices on the announcements page at a critical time when people need information the most.
Yeah, I’m curious about DreamHost. I’ve plunked down a little money to see what happens and now I’m curious to see if these guys have the technical prowess to EARN that time on the b-ball court, or if they’re talkin the talk without walkin the walk. I need to get my answers soon or I’m going to have to get curious very quickly about other hosts.