Sometimes it bogs down, but for the most part it seems pretty snappy for me... though I do have broadband.
I appreciate Will's honest communications about where the problems lie, and what is being done to improve things.
Things may not always be perfect, but getting the "straight story" from folks like Will has value in and of itself. I've dealt with several Web Hosts that keep you in the dark, and rarely respond with meaningful information when questions are asked.
The bottom line here is VALUE. For what the services cost, I think the DH team is doing a fantastic job of supporting their customers, listening, and trying to improve the things they have control over.
That said... there's always room for improvement