- Note: this is not about the mass billing cockup, my account was overdue *
I received an email this morning saying my account was suspended - all of my domains are down - but I haven’t been able to pay my bill because the panel has been down since yesterday “due to maintenance”.
I haven’t even received an auto-responder on my reply asking for details on how to pay by PayPal, which seems the only immediate payment method left.
I haven’t paid through PayPal in ages, added a credit card to my PayPal account and looked up old payments to DH, but the billing history (from 2006) says it was paid to support@dreamhost, not billing@dreamhost and I am hoping to at least send it to the right address.
Does anyone know
- what the right address is to pay by PayPal?
- contact address that will result in a reply/acknowledgement?
… would really appreciate any suggestions.
And I don’t think it’s unfair to say that it’s pretty rotten to leave somebody waiting for the panel to come up so they can pay the bill and then suspend their account when they can’t even access their panel to pay it.
All this for 12 bucks.