Hi Mac (and Raven, and NiceP)
In and out of the panel, entered new card details, page hung... tried again - page unavailable, not sure how many hours I've lost to this.
Just tried it again and it went through - with a thank you for a payment of [color=#CC0000]$52.25[/color]
So much for an overdue amount of $12.45 to get my sites back up.
I've been a DH subscriber for 4 1/2 years, referred a lot of people in that time, not for a bonus (which I've only received once in a while) - because I believed so much in them.
A picture of "this guy" and "we're really, really sorry..." doesn't do much to make up for what hell this has been, and from the other 'CC' topic looks like a lot of people taking it on the neck with automatic billing.
I think you were spot on about restoring everybody's account, under the circumstances would have been a decent thing to do.
If nothing else, DH - you need to make a policy that you don't suspend people's accounts when you know people can't access the panel to pay it.