Over 24 hours from support and no answer


#1

I am new with DH and can’t seem to get some initial support. I am dismayed my ticket is unanswered after over 24 hours. I am paying for something unusable by me and wasting too much time waiting for a response from support.

Open support request number almost 600.

Does anyone know how to run uncompiled miva scripts on DH servers?


#2

You have been waiting 24 hours, much of which seem to have occurred during a national holiday. 600 tickets is a lot. My experience with DH support is that a day or two is normal. The support, once they get to you, is excellent. It’s coming.


#3

[quote]during a national holiday

[/quote]

Oh yes, Martin Luther King Day. :wink:


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