Wondering if anyone can provide some insight. Email being sent from my dreamhost domain seems to be getting regularly dumped into my clients junk mail, or even worse, being completely blocked by various server side content filters.
I do not engage in any spamming activities. Tech support has not been much help.
One organization that was blocking my email mentioned that the homie…mail server wasn’t in the MX records for my domain. Is that causing an issue?
Are our dreamhost mailservers ending up on blacklists??? Should I look at moving my mail over to Gmail or something similar??
Any info you have would be greatly appreciated. For some reason some servers don’t like dreamhost email. I’m not sure if it’s because spammers are using the service or what, but I’m starting to get concerned as to whether or not my clients are getting correspondence from me!!!
DH_Elle S, or anyone else who can, could you please explain this:
My site, www.whitneyzone.com, is a non-profit running a forum like this one, but using UBB Threads software. It needs to send out an email verification notice when new users register. For several months now, hotmail, yahoo, AOL, and some others have been blocking those notices. When I receive the notice about the blocked email, some of those outfits report the IP address from which the email is sent. I have seen these:
Yet my site runs on fir: 220.127.116.11 – apache2-bongo.fir.dreamhost.com
So WHY doesn’t the email get sent out from THAT IP? Why is my email being sent from the same IP address as one DreamHost provides for spammers?
I have stopped opening support tickets on this because the reply I get each time is a note saying “Thank you, your issue has been sent to someone researching the problem.” I never hear back, and the email continues to be blocked.
My site is a small non-profit, we don’t have the resources to move to a VPS or to modify the software so it uses some other emailing setup. My site is NOT a bulk emailer in any sense of the term, but critical emails are being blocked. You wrote, “[color=#0000CD]our web hosting and cloud services are our main focus, and if our email services fail yours[/color]…” …we’re out of luck??? What sort of answer is THAT?
You give me way too much credit here. I have no clue what the difference is between a server and an appache instance. In my mind they are all the same. (Obviously they aren’t, or you wouldn’t write that. But this makes no sense to customers like me that just rent space on a hosting service.)
[color=#000080]I don’t think dreamhost provides any IP’s for spammers to use.[/color]
I was being sarcastic. I know they don’t intend to, but somehow, some other customer emailing out of that same email-server that they have dumped me into, IS causing Hotmail, AOL and Yahoo to blacklist the server.
In my opinion, Dreamhost staff is just NOT giving the issue enough attention.
Your “standard” email will be adding the DKIM which lends weight to legitimacy. You could try adding a DKIM to the phpmailer script at your site to help things along.
My “standard” email sent to hotmail still gets sent to SPAM, regardless of the DKIM being set. It may be that the more people hitting the “This is not Spam!” button at hotmail on your behalf is pushing your email into the “looks legit” section more expediently. Could be just a matter of time now.
[quote=“sXi, post:17, topic:52420”]My “standard” email sent to hotmail still gets sent to SPAM, regardless of the DKIM being set.
It may be that the more people hitting the “This is not Spam!” button at hotmail on your behalf is pushing your email into the “looks legit” section more expediently. Could be just a matter of time now.[/quote]
For the record, aol.com has rejected another registration notification. The worst part is that the Dreamhost mail system host, irv-vsguest-relay2.dreamhost.com waits 3 full days before notifying me that it could not send the mail.
Setting up a DKIM ( DKIM=“DomainKeys Identified Mail”) is not easy or straightforward. I tried looking for instructions, and they are really sparse, and not written for general website users like me. They assume the reader knows way more than I do. Additionally, it appears DKIM was started in 2008 and does not seem to be widely adopted.
is it possible you’re simply sending too much email? in gmail, for example, if enough recipients flag you as spam it will beginfiltering your email regardless of legalities, unless a number of users flag it as not spam. all unsolicited mail is spam, legally. users (of gmail at least) may flag any message they disl8ke as spam. also you must have an effective unsubscribe service with a week turnaround at most (a day would be more in line with average), even if its manual.