I am using osTicket v 1.9.1 on my DH account with PHP 5.4.
When someone sends a message to an e-mail address, it should:
- Create a ticket in the system, and
- The sender should receive an auto-reply with the ticket details.
Neither of those happen. I configured the e-mail settings in osTicket to:
Fetching E-mail via IMAP or POP
Port number: 993
Mailbox Protocol: IMAP+SSL
Fetch frequency: 4 minutes
E-mails per fetch: 10 e-mails
Fetched e-mails: ‘Move to folder: INBOX.Tickets’
Sending E-mail via SMTP
Host name: mail.mydomain.com
Port number: 587
Authentication required: Yes
Header spoofing: (Not checked)
Can someone tell me what I might be doing wrong? Is there something else I should be doing?