Osticket - automail.php

Anyone using osticket? for some reason I’m just not able to get it to pull off emails from pop. Tried running automail.php directly off the browser, no error mesg, nothing, and emails stays in the A/c.

is there like somewhere in the CP that I need to check in order to debug?

First time setting it up at Dreamhost, it was quite a breeze at my previous post. Anyone got any idea?