Hi - I’m considering moving to Dreamhost from another host. My site takes a lot of bandwidth a month and we’re still growing. We jumped from less than 5 gigabytes a month to approximately 15 gigabytes a month within a few days once (forcing us to move to my current host) and within six months of us being with this host, we’ve jumped from 15 gigs up to 34 gigabytes.
As you can probably tell not only is cheap, affordable hosting a major issue but so to up-time and customer service. My previous host, despite promising a 99% up-time, have gone down frequently. To add insult to injury, their customer service has been slow and frequently useless - repeated attempts to get a problem fix has resulted in stone walling or silence and sometimes problem ‘tickets’ have been resolved - without actually fixing the problem in the first place.
Dreamhost was recommended to me by one of my users, and on the surface they seem good. I sent a query to their sales department two months ago about Paypal - a formality really since I was more than happy to sign up - and received no answer. Ditto two days ago when I resent the query.
This is a worrying sign. I have several questions, I hope that you all here can help me.
- What are their levels of customer service like? Has customer service gone down in the past few months?
- What about their 2-year contract paid up front? Any catches?
- What are their up-times like? I know this changes from server to server but has anybody had severely bad up-times?