Online chat support


#1

Is there a problem with the online chat support? Because over the past couple of weeks it has been unavailable everytime I have tried… and I have tried a lot!


#2

do you pay the 9.95 for the service? if not then it is only available when they have a lighter than usual schedule so they provide the rest of us with the privilege. the rest of us have to submit support tickets :slight_smile:


#3

What Ryo-ohki said — and we’ve been busy lately, so chat is currently only available to customers who are paying for phone/chat support.