Last night we upgraded our message boards from phpbb 2.0 to phpbb 3.0. (Yes, it did the backup of the boards before we began.) The installation failed to install the complete files and our Administration Control Panel is missing. Also, it failed to import the past year of posts from our database. Thirdly, we lost all of our customizations, but I’m not terribly worried about that at this point - we knew it was a risk.
We’ve opened three URGENT tickets to Dreamhost for support and after 17+ hours, we’ve not heard a word.
phpbb.com does not offer support for Dreamhost One-Click installs, so there’s no support there either.
Since we are not on blingy, I don’t think we’re affected by that issue, but if we are, a notice/warning about the upgrade and possible malfunctions would have been nice before it completely killed our boards. -_-
Anyone have any advice for how to contact support and get a response, or how to fix this issue?? Everything is broken, messed up, and we’re approaching 24 hours without a word from Support. Ack. Very, very displeased right now, but even more displeased because our users are displeased. -_-