I've just signed up so technically I am a customer. The reason I'm leaving my current hosting company is that, although their prices are very low and their features great (unlimited mysql db's, email, ftp, etc.), I'm constantly having problems FTPing stuff up and down. Also, I've asked for help there a few times, and gotten no response at all or one that seems to be meant to shut me up rather then look into a problem ("oh, well, we're moving some stuff around so you might find it a bit slow for a day or two" in regards to FTP problems I've had from the beginning, or "oh, well, it should be working" when my domain wouldn't resolve for weeks).
In other words, I'm guessing from some of the posts I've seen on this forum, and the huge knowledgebase, that the support here is much friendlier. Though I've a diploma in computer programming and have been developing websites for years, I still need simple, straight-forward support from time to time, not a brush-off, ya know? Also, I've already FTP'd some files up and it's been ultra-fast. I haven't had to fight with staying connected or getting files up or down, and I'd almost forgotten that FTP can work that smoothly! I gather from some of the folks here that DreamHost is well worth the extra money.
So, current customers, is this what I can expect in the future?