Now all my sites are offline on Dreamhost


#1

This morning I saw that all my sites on dreamhost are offline! The service I have contacted customers and no one answers! put me immediately online sites! I lost so many visits! All my sites are offline! HELP! HELP! QUANCUNO Dreamhost MI CAN RESPOND BEFORE I MAKE THAT HAPPEN A LOT?


#2

This is not the way to contact support. We are other users, like you. Log into the panel and submit a ticket.

There is nothing we can do based on what you have written here.


#3

The tickets book HOW YOU SAY YOU DO NOT ANSWER NONE! AND NOW PLEASE DO NOT BREAK! IF YOU HAVE ARRIVED TO POST HERE is WHY I NEED HELP FROM DreamHost NOT ANSWER![hr]
my account is WEB AGENZIA attend [hr]
I received this email:

Hey WEB AGENZIA!

This is just a note to let you know that we have moved your account to a new
server! We sent you notification of this move a short while ago, so hopefully
you were able to address any potential problems before the move happened.

PLEASE READ THIS ENTIRE MESSAGE as it may help you fix any problems that come
up as a result of the move.

We have also created a wiki article that explains everything you will need to
know about why we moved you and solutions on how to fix anything that may have
broken because of the move:

Below is a brief summary of the more common problems we’re seeing after customers
are moved to their new server. You can get more detailed information at the wiki
article above though. If you don’t understand any of these directions, please contact
support and we’ll be happy to help you further.

Custom DNS:
If you run your own DNS outside of DreamHost (i.e. you’re not using ns1.dreamhost.com,
ns2.dreamhost.com and ns3.dreamhost.com as your domains nameservers) you’ll need to update
your records now. Just go to the ‘Manage Domains’ section of your web panel and click
on the ‘DNS’ link for your domains to see what the new IP is for that domain. You can
then use these new IP’s to point your services to us from wherever you’re managing your DNS.

Custom PHP
If you built your own custom PHP (or php.ini), it may be broken now. This is because
the old servers used a 32bit architecture and the new servers are 64bit. Unfortunately,
this isn’t something we can help you troubleshoot, but you’ll just need to rebuild your
custom php (or php.ini) again using the new servers libraries.

FTP:

If you are using your server name (server.dreamhost.com) as your FTP hostname, be sure to
change that to your domain name (example: yourdomain.com). The domain name will always point
to the correct server in the event that it is changed again in the future. If for some reason
you can’t use your domain name, you can find the name of your new server under the
’Manage Account’ section of your web panel.

UNIQUE IP:
If you have a unique IP on your account, it has likely changed with the move.

That’s it really… and we really apologize for the abrupt nature of this move!

Thanks!
The Happy DreamHost Moving Team

WHO CAN HELP ME? I DO NOT KNOW[hr]
HELP MEEEEEEEEEE DREAMHOSTTTTT


#4

Did you actually follow the recommendations in that letter?