Usual disclaimers apply… speaking for myself, etc. etc.
And that would be constructive / helpful how? All of the people working here are real people, and we certainly make mistakes at times. I don’t think anyone here has done anything to you that warrants that sort of abuse (verbal or physical), and I certainly hope you don’t follow through on this promise if you run into any of us in person.
While that wasn’t a very nice thing to say, I have to say I find it pretty unlikely that this was retaliatory… I really imagine this was an honest mistake. I don’t know if this would help at all, but if you contact support about this (or give Jeff or myself a pointer to an existing support ticket), I’m sure we’d be happy to make sure it gets looked at in a timely manner and that we get this mistake taken care of.
We (employees) generally try to stay out of threads of this sort, other than to clarify stuff when necessary. Do people from the company post here - absolutely. But none of us post anonymously or under fake accounts. We have a number of loyal customers, many of whom have been with us for years; we don’t need “sock puppets” to defend ourselves.
As a small, growing company, we definitely have experienced our share of growing pains. I think we have shown a willingness to learn from our mistakes and to listen to our customers, and I think that’s one thing that distinguishes us from a lot of other hosting companies.