I should have been leery when I first signed up with a company that doesn’t offer phone support, or just offers a limited amount each month. But up until recently Dreamhost had preformed very well. But they are not prepared for basic attacks that other hosting companies handle with ease and do not respond to tech support until days after an issue is resolved.
They have even removed from the support page that they will get back to you within 24 hours because they know they can’t handle all of the complaint tickets that are waiting for resolution. Dreamhost is not ready to handle the surge of customers they are getting and their service has suffered immensely.
Today I had it with them and threatened to leave them and dispute any charges that were made to my card if they didn’t resolve the same issues that plagued another one of my sites. I also told them that “I was so mad that I would knock their f’@#in a@#es out!!! If I
ever came face to face with any of them!! I never get that angry anymore but when a company promises one service and provides a worse one consistently that can be frustrating.
Needless to say the fix was done and I had assumed they read that ticket. Even though I said what I said, I felt justified because the downtime they were causing me and my sites was daily. Instead of them contacting me via the phone they decided to terminate the wrong account and delete all of my work. Instead of being a professional company they felt the need to retaliate for my comments by deleting files that were not part of that account. Dreamhost is not even listed with the top 20 hosting companies and as longs as they continue to hide behind a computer they never will be.
If you are looking for a solid hosting company Dreamhost is not it. When you get a reply from a Dreamhost admin that says “oh our database had a brain fart” and stay with them then you cannot totally blame them when your site is down and the service is poor. I have spoken to many other webmasters and they all feel the same way and are leaving them for a better more adequate company. I wouldn’t be surprised to find out that any positive replies on this forum have been made by employees to help hide the fact that Dreamhost doesn’t have a clue about what is going on.
Dreamhost = very poor customer support, lots of slowness and downtimes and 5th grade education level. What comes around goes around and Dreamhost won’t be around much longer. I plan to file charges against them for deleting personal and business work on the wrong account and file a complaint with the BBB and any other organization that handles this type of claim.