Please…the only way to get anything done with Dreamhost is to threaten to leave you. YOU DO NOT RESPOND WHEN ASKED NICELY TO FIX THINGS.
Why is it that you do not have phone support when so many other companies do? Do not have your parents permission to call long distance maybe?
You are the ones who have not acted honorably; you are deceptive, rude and think you know it all, when you obviously do not. NO PHONE SUPPORT = days of waiting for a response. After this happens (more than not) anger is the only option.
All you do is make excuses about site problems; you shouldn’t be commended for this.
I have hosted sites with other companies and when I signed up here I made it clear that I didn’t want the lies and BS that most of them offer. You were different alright…you just charged less. I’m quite sure there are still a few other hosting companies out there that will offer competitive programs, better support and experienced staff that knows what they are doing. What I said in that support ticket should be the least of your worries right now……trust me on that. By the way, you have proved that you are not on top of things as you claim. I sent that “negative” ticket to Dreamhost over 12 hours before anything was deleted and yet you fixed my issue 30 minutes after the ticket was submitted. If you would have read the ticket when it was submitted you would have taken the action sooner instead of again allowing the problems to fix themselves and respond after the fact. You didn’t evenbother to see the ticket until 12 hours after I posted it. That is the worst tech support I have seen.