Not receiving some emails


#1

For some reason some emails are not reaching me. I emailed a customer of mine the other day and he told me he has sent me several emails. I never received any of them, and they weren’t in my Spam folder (Thunderbird). I registered on a forum last night and never received my activation email. I requested a new email today and still never got it. People tell me all the time that they send me emails and I don’t receive them.
What could the problem be? I don’t have the DH spam filter turne don, only the Keyword filter, and i only have really specific keywords related to porn and other garbage.


#2

You might try logging into the webmail system at https://webmail.yoursite.com and see if you can find it there.

You may also try contacting support - I’d recommend ensuring that you have a very specific message in mind (time, size, content, sender) for them.

Good luck!

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