Currently we are not receiving all form submissions from a site that uses Concrete5 as its CMS. Its not one or two - many aren’t being sent to the notify email address. We are trying to troubleshoot and figure out why but we still can’t find a pattern or reason.
In the logs it says its sending all the emails but all are not reaching us. This is a recent occurrence (since July 24th) and we have also tried other emails in the “notify emails” box.
Now the notify emails go to three addresses (two gmail addresses and one hosted on Dreamhost) and we all recieve the ones that go through and they are the same emails. The custom sender is email@example.com but it is hosted with gmail through dreamhost (if that makes sense.)
The site is www.saferesponsiblemovers.com and the form is an estimate submission. We get 30-40 submissions a day but we only get a notification email for 10 or so.
Does anyone have any ideas?