Signed up with a promo, set up account…Pending…
Went in, looked around, looked like I had to set up a payment plan to get the account going, now I have an extra bill of $214 for an account I don’t want! Even worse, to cancel the second account (that I never wanted to begin with) I have to spend $9.00 and change!
To be clear, I want to keep the original account. I just want to dump the second one that was accidentally set up due to the instruction on your site stating “You must add a plan to “open” it.”
There’s no phone number and I’ve yet to receive any response on my ticket.
Sorry, trying not to spaz out here. It’s just that there seems to be little way to directly contact support and I’m afraid of being on the hook for this extra cash. We’re doing this for a non-profit, so it’s all volunteer work.
Any help would be greatly appreciated.