Note that that address is supported, but only works if you've A) emailed us in the past, B) contacted us via the contact form or support page in the past, or C) have set the email address in question up as an 'official' contact email address via the web panel. This all applies to our sales email address, too.
If you email those addresses, you should receive instructions back letting you know pretty much what I wrote above. The first contact, generally speaking, needs to be through a form.
Basically, this is the only way we could keep spam out of our queues without the risk of deleting customer emails. It's not perfect either, unfortunately, but works.
- Jeff @ DreamHost
- DH Discussion Forum Admin