Normal Response Time?


I’m just curious what the turnaround time is when you have a problem and can’t access your websites on line? I know my sites aren’t a big deal but I thought after a day I would hear something back. Are my expectations off?

By the way, the error I’m getting is shown below. I replaced my user name and website name that was in the error message. Any tips you might have to resolve this would be greatly appreciated.

Warning: require(/home/username/ [function.require]: failed to open stream: Permission denied in /home/username/ on line 122

Fatal error: require() [function.require]: Failed opening required ‘/home/username/’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/username/ on line 122


Thanks Dreamhost support for resolving my problem in a timely manner.