Did you submit your support request through Dreamhost or SolidComponents? Either way, three weeks without a response is pretty bad.
I've only used the polling feature, so I can't help with forums. I had some concerns about SC's future with DH back in November. This is the response they gave:
That says to me that there should be continued support and if there's a way to get the information you want, DH Support has access to the data. If it's a very complex process, they may just not have figured it out yet.