Did you submit your support request through Dreamhost or SolidComponents? Either way, three weeks without a response is pretty bad.
I’ve only used the polling feature, so I can’t help with forums. I had some concerns about SC’s future with DH back in November. This is the response they gave:
[quote]We’ve got no plans to stop using SolidComponents or to convert them into a pay service. We actually just negotiated a new agreement with the folks that wrote it.
There is, I guess, some amount of risk in using them, because it’s not something the we or you have complete control over, but it really should be ok.
And, in the end, we have physical control of the server (I’m actually looking at it as I type this) and the data contained therein (although we didn’t write the code and have only vague notions about how it actually works).
That says to me that there should be continued support and if there’s a way to get the information you want, DH Support has access to the data. If it’s a very complex process, they may just not have figured it out yet.