I’ve been having an issue with my website for quite a while now, and the last email I sent to the support team that actually got responded to was 8 DAYS AGO. The 24 hours support is definitely not true, I’d understand if it were a 2 day response, but 8 days is definitely pushing it.
I needed the email limit on my account upgraded to 500 emails/hour, as promised by the support team assuming I could meet all their specifications with my mailing list. I did so, by setting up a PHP mailing list, with IP tracking, subscription confirmation, and all sorts of other options, and even after ALL that, I got no response from the support team.
My account’s URL is http://LynbrookSD.com – if some support representative could please just raise the email limit to 500 emails/hour, I’d greatly appreciate it. I have fixed all the errors the support reps previously stated, and the mailing list now meets the conditions as per DreamHost’s policies.