Eight days after my response to Steven D, who did not understand or address the original ticket, he responded with the assurance that my email system would continue to work after the OS upgrade.
Yesterday the upgrade broke it completely and I have been without service for 16 hours with no correction in sight.
Seven hours after I reported the problem Steven D finally answered saying he doesn’t know what to do about the loss of POP service and said to let him know if I need anything else. He also continued to show that he still doesn’t understand the problems and the fact that this is a dreamhost provided VPS, not my custom installation.
Will someone there who is responsible PLEASE PAY ATTENTION TO THIS? This utterly exasperating. I am without service and am getting no intelligible response and long delays from support. What am I supposed to do when all queries and complaints are funneled through the same “support” that squashes them? Why is there no way to appeal problems to management? Can mistakes of this magnitude be made innocently? Is this deliberate reprisal against a customer? Does anyone there care? Is Dreamhost stifling its own support because it is struggling financially? Is Dreamhost going out of business or deliberately purging customers?