How can dreamhost be contacted when there is no response from support?
I have been waiting 4 days for a response from technical support concerning a problem with maintaining email service in an imminent OS upgrade. An earlier response from “Steven D” dismissively implied that my service will no longer be provided but he did not understand what I wrote so I don’t know what is going to happen and can’t get a response from support.
I have a VPS dreamhost provided configuration with all email forwarded from the mail server for local processing by procmail and local spamassassin for all kinds of filtering and archiving. Past maintenance has broken this because the technicians did not check to retain the configuration, so this is a serious threat with an OS replacement. The lack of response makes it look like I am being stonewalled. I have been a dreamhost customer for 10 years. What is going on and what can I do about it?