Hi, I’ve had tickets open for 2+ days, and support is completely ignoring my requests. I’m pretty sure that they’re not just backed up, because the number of open tickets has remained between 500-600, and there have been 1000+ tickets opened between the time I opened my first unresponded to ticket, and the one I opened this morning.
Is there any further action I can take to encourage support to fix my problem? All but one of my dbs are down, and it’s not a configuration issue on my part, so it’s definitely something they need to take care of.
Has anyone else had this kind of thing happen before? I’ve always had such great service from dreamhost and have been with them for years, I’m really disappointed and discouraged that this is happening. Is this a new service trend for dreamhost?