I’ve been with DH for over 10 years. The service was pretty good at first, then I don’t know what happened but it’s not working anymore. Sadly I will likely be canceling my account due to this.
For one reason or another, nobody is responding. I have two that are open and haven’t even been responded to in order to tell me they’re looking into it.
One I have is for an urgent issue with an email address that cannot get messages ( 554 5.7.1 Recipient address rejected: Access denied (in reply
to RCPT TO command) ). I provided a raw email that shows the issue. This is an email address used for work and needs to be working ASAP, I don’t understand how after more than a week I get no response.
So basically I have an urgent issue that is now about 10 days without a response. I don’t know what to do.
I know that I cannot ever recommend this company to anyone again, and will likely do the opposite.
At this point, I have no option but to resort to media outlets that will shine some light on the matter.
If anyone here has some suggestions, please let me know.