I’m sorry, but I think you misunderstood me here (and seem to be a little sensitive, don’t you think?). I did not mean to imply that you were being rude at all, or that you had submitted additional tickets - I was referring to the initial repetitive tickets, that is all.
I guess your response here is just another piece of anecdotal evidence that the old saw, “no good deed goes unpunished” has its basis in truth, and explains why so few DH employees will participate here and offer to help.
There is always the chance when you go out of your way to help someone they will find some fault with your actions … I can live with that.
But fair is fair here. Your first support ticket was filed at Jan 20th, 2009 - 13:26:55, and you received the definitive response for that ticket, and your others, at Jan 21st, 2009 - 18:41:06. My math doesn’t get 40 hours out of that at all (though I agree that it would have been nicer had it been quicker).
The reality is that there may be times when it takes a day, or two, to get an answer to your problem, though that is very rare (as your own extended support history shows). You need to make a business decision here if you can live with that for what you pay, and if you can’t, then you would probably be a lot happier at a different host.
We rather have you happy than keep you as an unhappy customer.
–DreamHost Tech Support