Since the support history states this:
" If you haven’t received an email back about a problem, we may have never received your original query"
it really concerns me that there has been no response whatsoever from support today. My site is back up and running, but it went down twice today, and would at least like some acknowledgement that they received the tickets.
I tried emailing, manually pasting in the ticket number and subject into the email exactly as every other support email I have gotten in the past has, and got this reply:
[quote]Our system could not find the open support case you were replying to, and so could not automatically tie your message into our system. If this was a reply to an EXISTING issue, please be sure to keep the:
in the subject line of your reply![/quote]
Since it was in there, and since I received no response at all so far, I’m a tad bit worried.