Oh, I did... just when I had started this thread I didn't have a way to do that, and in my experience they do check these threads.
Yes, it is. Don't get me wrong either, I like the fact that they do check in here every so often.
Until the recent reply I received, I had nothing in in my support history on this issue, automated or otherwise, aside from the initial ticket.
I did find out why the email bounced though. The ID numbers in the subject lines of the emails are not the same as the tracking number on the tickets, they actually increment with each email that is sent. This does mean that if you do not get an automated reply that, afaik, there is no way to add to an existing ticket.