Thanks for the tip, TorbenGB.
My ticket was responded to in just about 12 hours. Although there are follow up issues, DH support has done its job. Good.
But then I find a more formal (instead of this P2P) support forum which could respond even more promptly (e.g. in less than 3 hours, if not 30 minutes) might be more helpful. Logistically, I'll bet many of the support tickets are non-confidential, FAQ-type questions which could be answered in public; this will save at least some of the support manpower (esp. when we have veterans here being nosy :D). The most important thing is: other clients AND potential clients are able to SEE how good DH support is.
To be honest, I learn this from another host (selling reseller accounts) and I like it SO MUCH that I intend to copy it myself: i.e. setting up a forum for support instead of using phone (not to say toll-free). It's actually more cost-effective. Private and confidential info could always be handled through PM (private message) or e-mail.
Just some quick thoughts.
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