No password email received


#1

When I purchased my hosting account, I entered the wrong contact email address on the form, thus I have not received my password, etc. I have been going in circles for days, trying t0 resolve this problem. With ho password, I can not correct the email address and with the wrong email address, I can not reset the password.
I paid the yearly fee. I transfered my donmain to DreamHost with no problem using the correct email address. The transfer has been conpleted.
I have sent messages to DreamHost state this problem and told them that my email was incorrect and told them the correct email. One message I sent even asked me for the first 4 and last 4 numers of the cc card I had paid with.
Since I can not log into my cpanel without a password, I can not see if I have received an answer to my messages.
So here I am with my business website off line. Please HELP!
How can I resolve this problem?


#2

Hello! Normally in these situations it’s best to contact our team via the contact form on dreamhost.com. I do see that we were able to help you sort this out, though! If you run into any other issues please don’t hesitate to contact our support team. Thanks!


#3

Thanks for the reply. Yes, Matt B @ customer support team fixed this problem for me in lightning time!