No email for 3 days, no response from support


#1

Should I expect a response to a ticket submitted 14 hours ago?


#2

They try for a 24 hour turnaround. While you might not have yet received a response, it’s quite possible that someone’s working on it. They don’t respond until they have something to say.

-Scott


#3

Oh well. I’ve had responses within a few hours before.

Still waiting. Still no emails.


#4

What’s broken with your email?

-Scott


#5

Support have been quick the times I’ve asked a question although I did get a 24 hour “we haven’t forgot, just busy!” message from them once. I can imagine it must frustrating as email is especially important. Have you checked the troubled mail account via an email client only, or have you tried checking via WebMail as well? Might be worth a shot while you’re waiting for a response.

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#6

Nothing is coming into my inbox on webmail but stuff is coming into the spam folder.

My domains are working OK.


#7

“It took some doing, but we’ve fixed it…” they said. Encouraging stuff, eh?

I’ve just renewed for a year and this is the second time they’ve lost 4 days worth of emails.

There are cheaper people out there but what I want is stability above all.


#8

Did Support hint at what the problem was?

The GMail avenue is a robust choice. And free (we love free!).

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#9

“configuration”