Ya know, you are right. My last remark seemed more than a tad insensitive, but my attempt at "perspective" went awry. I was just trying to point out that, taken in it's entirety, there is not that much money involved for you to be this unhappy.
Being "irritated", sure! "Frustrated", no doubt! But seriously, sitting around for 10 hours watching sites not come back up is kinda like the old saying the "watched pot never boils".
Nobody is "happy" with "poor service", but "happy" and "poor" are relative. I'm not pleased my, and my clients', sites were down for a few hours; but I am not about to make it into a bigger deal than it is either. I, and my clients, read the TOS when we decided to host our sites here. We decided the risks, and lack of an SLA, were worth it for the features and price. To now act all tweaked and bent because there was an outage would be as disingenuous as it would be ignorant.
All I have been saying to you is that you are torturing yourself needlessly; if your unhappiness over all this is as severe as you represent you should make your own life easier and move your stuff. As for why you should be put to "even more trouble moving a shedload of ...", that answer is simple - the decision you made to host the "shedload" at DH was obviously not a wise one given your expectations. It certainly is not DH's problem; they delivered exactly what they promised in the TOS, which you might want to re-read if you seriously believe they have not met their obligations to you for the "service " for which you paid.