We have not forgotten about your tickets, unfortunately, we don’t have any updates at this time. We’re still waiting for admins to check into why the import is failing. I sent your tickets to a support manager previously, I just checked with them and they will contact you on this issue as soon as we have an update. I apologize for the delay in getting a resolution and any frustration this is causing, please rest assure that we are looking into this matter.
Thank you for your patience,