Looking at becoming a DH users.
1) Put in an issue, was virtually/electronically bounced between agents a few time - going on almost three days later - still no resolution. Is this normal support?
2) Tried to reply to one of the support message but I get an email error back...
"We could not find the open support case you were replying to, so
your message could not be tied into our system. If this was a reply
to an EXISTING issue, please be sure to keep the: [blah 123456]"
Which I did include in subject tag.
3) Went on IRC - but got no reply.
4) No way to add comments to open tickets from the cpanel - so trying this forum.