I find these messages annoying. of course people can say whatever they like...and it's a testament to Dreamhost that they leave this stuff up here.
now I don't doubt that some people have had some problems with Dreamhost...no company is perfect. but I'll tell you, my experience with them since I signed up HAS been perfect. they've replied speedily to every request for help...and their advice has always been SPOT-ON.
and if their service had been mediocre, it would have been GREAT next to the other hosts I've used recently (namely FeaturePrice, who screwed all their customers...and Atlantic.net, who tried hard for me, but could not even setup my email addresses properly, and overcharged me FOUR TIMES the amount I was supposed to be charged). it's easy to get screwed when you sign up for a year in advance. but Dreamhost has been great to me so far.
I think more satisfied Dreamhost customers should jump in here and give their experiences. not just on the testimonials page. ;->
thanks Dreamhost!!! you ROCK!!!