I don’t know if this has been discussed here but the change over to the new spam provider has cause customers like me who manage their own DNS to lose mail.
My wife has a domain with spam filtering enabled. The day before yesterday she stopped receiving mail. I did some sleuthing and figured out that her MX was misdirecting mail. This message was posted on dreamhoststatus on the 20th. There was no email about this change and no effort was made to contact me about the change.
[quote]Spam Filtering Changes! (RESOLVED)
Posted (September 20th, 2016 at 2:57 pm PST) by chalise
We are in the process of rolling out our new spam filtering service! This will begin at 3:00pm PDT, and should take roughly two hours. We will provide updates below as the changeover progresses.
During this maintenance window, anyone who is using our current junkmail/anti-spam filtering will be switched to our brand new, much more sophisticated and accurate filtering service, Vade Secure. We are very excited about this change as this is a major improvement from our previous junkmail/anti-spam service and we think you’ll agree.
There is a DNS change during this maintenance that may cause email deliverability issues if your domain is using external DNS (third party nameservers). If this is something you have set up for your domain, you will need to update your MX records to point to the following:
If your DNS and mail are hosted here, you will not need to change any DNS MX records as we will update the MX records for you during this maintenance.
This changeover will only affect domains that have junkmail/anti-spam enabled on their domains. Domains not using our junkmail/anti-spam filtering will have zero configuration changes or DNS changes.
You can find more information on our new spam filters in our knowledgebase, here: https://help.dreamhost.com/hc/en-us/articles/215686647-Technical-details-on-how-Anti-spam-filters-work
If you have any further questions or concerns, please don’t hesitate to contact support and we will be happy to assist you.[/quote]
A little planning and a simple email would have prevented this problem. Don’t they have technical meetings there? What kind of planning do they do for a network change? I do more legwork for my raspberry pi upgrade than these guys do for a major email revamp.
Can someone post instructions for how to remove atmail and reinstall squirrelmail please?
I have been paying gandi for DNS for years and it comes with free email. I should have moved years ago but it was too much work. If I have to set up squirrelmail anyways, why not?