[preface]This may seem like I’m a flaming dreamhost hating guy with not so much a twinkle of interest in my own life… That’s not so, I like dreamhost even though my own life may suck a little bit; that’s no fault of dreamhost. [/preface]
So I’m a little frustrated with dreamhost, well more than a little to be honest. I attempted to sign on with dreamhost about two weeks ago. I signed up with the credit card option… Now, not having read the important text after send ing the card information I didn’t realize that I had to send a ‘rub’ of the credit card. Now I won’t delve into that detail only because I know it’s well documented in these discussion forums and my own lack of attention to detail in seeing that fact in the first place. Well, I then decided that I felt that a ‘rub’ was silly for ANY modern company offering online services and cancelled my account. Never having been billed or had my domain activated, I figured the account had been cancelled… One should never assume, but I did.
Fast forward to this week: Okay, so I pull a John Kerry and flip-flop and decide to just deal with the ‘rub’ and join up with Dreamhost… Well, now I can’t because my “domain is still in our system,” according to dreamhost. I emailed dreamhost customer service about my issue. They responded, promptly and said that they would delete my account so that I could sign up. Unfortunately whatever was done didn’t correct the issue and I could not sing up with my domain, still… I’ve contacted dreamhost two more times regarding this issue and haven’t received resolution… Now, I know dreamhost would like my business. They like money and I like giving money. Perfect match, right?
I’d really like to get this resolved. I do think it is rather backward to not offer ‘live’ telephone support for customer or technical inquiries, but I digress… I’ll “stay on target” like Luke.
In summary: I really do like what dreamhost offers, I have a client that uses them. I think dreamhost is a good company overall, but I’m just so frustrated over this account setup. I don’t believe that I am alone in this either… So if somone has a useful option to follow this up I’m open for it. Otherwise I will continue harping on dreamhost customer service…