Until I visited these forums I had no idea what a 'CPU' limit was, I was only advised that my site was overloading the servers and they cannot afford to have my site affect others' performance.
Fair enough, I can appreciate that.
Actually my site is back up and running now, with an apology from support saying they had removed the .htaccess deny all script from the root of my site but they couldn't explain why it was put there as there were no notes.
I'm still throttled so i'm only running at about 30% of the visitors that are trying to get on, but at least until I can transfer over to dedicated hosting my users are getting some functionality rather than the dreaded 404 Forbidden message.
Another friendly warning to everyone here with sites growing in popularity. If your site has it's own email software, maybe a newsletter or some facility to email your members, forget it. If you have more than 500 members you will hit the email cap. No matter what I said to support I was not allowed to email my own members due to their SPAM policy.
Now, I agree, like the next person that SPAM is the scurge of the internet, and I do appreciate Dremhost Concerns of a site on their network sending out SPAM due to the implications it can cause for others ( ie blacklisting hotmail, gmail, AOL servers etc ), however I tried my best to explain the activation process for my members, that they agree to TOS before signing up ( which includes occasional mails being sent to them from us ) and they must physically activate their account by going into their activation email and clicking through ( to stop people signing up under other users email addy's ). All to no avail.
Basically if I want to email my own members I must use their discussion list software. This would involve me pasting over my entire subscriber base, which includes non activated accounts, and which would also send them another mail asking them to confirm they wish to receive mails from us. Not great I thought, but I can see where they are coming from so it's no big deal really.
I have never had a site become so popular over such a short space of time so i'm now entering new waters. I looked at Virtual Private Hosting on hosting.com ( recommended by dreamhost as they have no dedicated servers available ) which seems like a good option, I don't want the ability to configure the servers etc..like on a real dedicated server.
Am I right in assuming as long as I have my own IP address with a dedicated processor and RAM that I should have no more issues with affecting other sites' performance?
It's not very clear on hosting.com's TOS. It looks like they are generic and don't seem to apply to specific packages.
Also, would you think I would have an email cap on this kind of hosting package?
Appreciate your thoughts on this