My client contacted dreamhost by email because a previous webmaster had registered their domain in his name and has disappeared. They have proof of business ownership and pay the bill. Every domain registrar I have ever worked with had procedures to deal with this issue, but dreamhost told my client all they could do was email the webmaster (domain registrant) and the president of the company (which email never arrived).
Since there is no phone contact, my client is at a loss as what to do. I am writing here in order to ask dreamhost to provide a way for businesses to reclaim ownership of their domains, like godaddy, namecheap and other registrars do. This is the only professional solution. Come on dreamhost, I believe in you!