Need someone to reset our account password or contact us ASAP


#1

Hi, we use your service to host our website, however, payment credit card in records belong to an ex-employee and our website is currently down. We do not know the login password to dreamhost in order to make payment. Please contact me at +[admin:removed from public viewing] ASAP so I can provide you with our payment information.

Thank you
Jay


#2

Hi @cheungchiyat in cases like yours we cannot do much from the forum. You need to go to https://dreamhost.com/support and pick the option I cannot access my account from the menu. Then please fill in the form in all its details and a qualified support engineer from DreamHost will contact you to solve the issue.

I hope this can get solved quickly for you.


#3

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