Need help, what are the hours of your chat?

#1

I am trying to sign up a charitable foundation on DreamHost. I have put in the determination letter twice and am still waiting approval, and the client is not happy with me.

I tried twice to reach your “24/7” service chat. On Saturday it said it was not available, I figured okay, it’s the weekend. But 11:30 on a Monday morning? What’s going on?

How do I get to speak to someone and get this going?

#2

Hello QuiGonJ

Thank you for contacting us!

Please supply us with the support ticket# and we can get it over to the approvals team to look into. If you have not submitted a ticket we have the steps on how to sign up for the non profit discount here https://help.dreamhost.com/hc/en-us/articles/215769478-Non-profit-discount

Thanks!
Matt C