Yeah i can relate. I had 5 websites hosted under my account, and I have some very unhappy people, one of which had over 6 years of data. The last SQL backup I have is from last month, so he's out of data for a month if I restore.
I'm hoping that this is a pointer database glitch on their end, and just needs to synch to point back to the REAL locations of our databases. To recreate these databases is going to be a pain.
Especially when the first report of this problem posted here was more than 2 hours ago. It HAS to be affeting all of their domain customers... Report something man, or at least tell us you're working on it.
After the blackout and their very aggressive growth strategy their support has been lacking, and I've been here a long time ago. Support just 3 years ago was like 10X better than it is now. Usually I got feedback about an issue in an hour vs. 24 hours now-a-days...