OK, I'm going to use the forum now as it's been about 24 hours with no tech support response.
I set up a new domain, and logging into mysql phpAdmin panel of that domain I see this:
Create new database: No Privileges (in red)
Also I tried setting up SMF but it reports it's not able to access the database. My SMF and WordPress installs are just sitting there waiting for someone to fix the database.
What's going on? This has never happened before with any other domains I've set up databases for. It's been like this for 24 hours.