My site won’t connect to the database. There is obviously a problem at Dreamhost’s end, since I can’t log in to the database with phpmyadmin either.
So I send off my request to check the server. But no server-wide problem is found. I get an email telling me to fill out a general form so they can look at the specific problem, even though the form says not to use the form if your site is down.
Now I am in a queue of 824 requests for help, my site has been down for a couple of hours, and I have people emailing me about it. It’s a sick feeling in the stomach when there is nothing you can do. I have been trying to build an online community for the last couple of weeks, and people are not going to be bothered with reliability issues like this. People who have just started coming, can’t get on.
I’d much prefer better reliability than bonus webspace added to my account each week.