many thousand thank you's for your almighty advice.
no picture this ... you have a moped and it gets you from a. to b. without much breakdown and associated costs to you.
suddenly it breaks down one day and the people you got it from are no where to be found when you need their assistance, do you run out and go and buy a car cause you figure a car was meant for getting you a. to b. ?
and this car comes with more support from the same people you got the moped from ?
did you have problems with you Sql connectivity on the evening of December 10th, which lasted well into the next morning, some 14+ hours laters ?
did you loose 10K traffic to your site ?
in a matter of an evening, overnight and a morning ?
did you have a problem getting support immediatly when you needed it ?
are you about to renew payment for the upcoming year,
in 7 days from now for the total price of 239,- ?
why am I using shared hosting ?
because it's like that moped of your which works for me!
thanks for your suggestions and comment,
however if you are not HD support and are not in a possition
to add some kind of sql query failure monitoring tool, why are you providing me with feed back ?
are you able to get HD's clientele the immediate support they need at the time of issues ?
let me hear from you when you can do something for other then suggest I should be doing something better myself.
the fact is, most likely it wasn't affecting your site and thus
you surely weren't even aware of how it was affecting HD's clientele at the time of the issue ... but here you are with your proposed ideas.
thank you, I shall take it under advisement.
shared hosting or dedicated hosting,
24hr support ... you really figure that same support that was no where to be found until the next morning would act on dedicated services before hosted ?
sitting on a dedicated server is going to make HD support give you faster response then on hosted services.
get a grip !
they are either in the building watching their monitoring tools or not.
in this cause, there was appearently 24 hours of support,
several requests from several parties submitted for support,
several phone calls to HD which at best go to vm which will be checked in the mornings.
how dedicated !
please, no need for reply, your idea is splendid,
however, regardless of required service, the support needs to be there.
... they key would be that they are reachable in case of emergency during the 24hr periods.